Frequently Asked Questions

A little guidance for choosing your fragrance and enjoying it beautifully.

How do I choose a scent?

Begin with the mood you love: Bluebell Meadow for soft florals, Sicilian Lemon for citrus, Peach Orchard for fruit, or Woodland Walks for woody notes. Explore each product’s fragrance notes, or discover your favourites with our Wax Melt Discovery Selection.

How should I care for my candle?

Trim the wick to 5mm before each burn. On the first burn, allow the melt pool to approach the jar’s edges, without burning for longer than four hours. Place on a stable, heatproof surface away from draughts, children and pets. Use a snuffer to extinguish, and stop using the candle when 5–10mm of wax remains. Follow your candle’s individual care instructions.

How is wax melt care different?

Use a burner designed specifically for wax melts, and never add water. Warm for no more than four hours at a time, on a stable, heat-resistant surface away from draughts. Never leave your burner unattended, and keep it out of reach of children and pets.

Where do you deliver, and when will my order arrive?

We ship within the UK and aim to dispatch within 1–2 working days. Thursday orders are dispatched by the following Monday at the latest; Friday–Sunday orders by the following Tuesday at the latest. Dispatch is separate from delivery, and Royal Mail delays can occur. Please read our Shipping Policy for full details.

Can I return my order?

You have 30 days after receiving your item to request a return. Items must be unused, in their original condition and packaging, with tags and proof of purchase. Email thecandlegrove@outlook.com before sending anything back; accepted returns receive a return label and instructions. Exclusions include custom or personalised products, sale items and gift cards. See our Refund Policy for all conditions and exclusions.

What if my order arrives damaged or incorrect?

Please inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect, so we can evaluate the issue.

When will I receive my refund?

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may need additional processing time. Contact us if more than 15 business days have passed since approval.

What should I know about allergies?

Our candle and wax melt guidance includes allergy warnings. Read the individual product’s warnings before use; do not assume a fragrance is allergen-free. If you have a specific sensitivity, contact us before choosing. If skin contact occurs, wash with plenty of soap and water. If irritation or a rash develops, seek medical advice.

How do you use my personal information?

Our Privacy Policy explains what we collect, how we use and share it, and the rights and choices available to you. For privacy questions or requests, please contact us using the details below.

How can I contact The Candle Grove?

Email thecandlegrove@outlook.com or call 01638 814123 for help with fragrance choices, product guidance or your order.